ARKANSAS->MENA->MENA REGIONAL HEALTH SYSTEM
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MENA REGIONAL HEALTH SYSTEM, ARKANSAS Quality of Services and Reviews

MENA REGIONAL HEALTH SYSTEM provides Emergency Services
Hosptal Ownership: Government - Local

MENA REGIONAL HEALTH SYSTEM Address:
311 NORTH MORROW STREET POLK
MENA
ARKANSAS 71953
tel.(479)394-4610



MENA REGIONAL HEALTH SYSTEM Quality of Service

QuestionAnswerPercent      
How often did nurses communicate well with patients?Nurses 'always' communicated well77
Would patients recommend the hospital to friends and family?'YES', patients would definitely recommend the hospital61
How often did nurses communicate well with patients?Nurses 'usually' communicated well17
Were patients given information about what to do during their recovery at home?Yes, staff 'did' give patients this information80
Were patients given information about what to do during their recovery at home?No, staff 'did not' give patients this information20
How often did nurses communicate well with patients?Nurses 'sometimes' or 'never' communicated well6
How often was patients pain well controlled?Pain was 'sometimes' or 'never' well controlled7
How often were the patients rooms and bathrooms kept clean?Room was 'always' clean75
How often was the area around patients rooms kept quiet at night?'Sometimes' or 'never' quiet at night12
How often did staff explain about medicines before giving them to patients?Staff 'always' explained55
How often did doctors communicate well with patients?Doctors 'sometimes' or 'never' communicated well2
How often did doctors communicate well with patients?Doctors 'usually' communicated well14
How often was the area around patients rooms kept quiet at night?'Always' quiet at night53
How do patients rate the hospital overall?Patients who gave a rating of '6' or lower (low)12
How often were the patients rooms and bathrooms kept clean?Room was 'usually' clean12
How do patients rate the hospital overall?Patients who gave a rating of '9' or '10' (high)65
Would patients recommend the hospital to friends and family?'NO', patients would not recommend the hospital (they probably would not or definitely would not recommend it)6
How often did staff explain about medicines before giving them to patients?Staff 'sometimes' or 'never' explained24
How often was the area around patients rooms kept quiet at night?'Usually' quiet at night35
Would patients recommend the hospital to friends and family?'YES', patients would probably recommend the hospital33
How often did patients receive help quickly from hospital staff?Patients 'sometimes' or 'never' received help as soon as they wanted8
How often did doctors communicate well with patients?Doctors 'always' communicated well84
How often were the patients rooms and bathrooms kept clean?Room was 'sometimes' or 'never' clean13
How do patients rate the hospital overall?Patients who gave a rating of '7' or '8' (medium)23
How often did patients receive help quickly from hospital staff?Patients 'always' received help as soon as they wanted67
How often did patients receive help quickly from hospital staff?Patients 'usually' received help as soon as they wanted25
How often did staff explain about medicines before giving them to patients?Staff 'usually' explained21
How often was patients pain well controlled?Pain was 'usually' well controlled37
How often was patients pain well controlled?Pain was 'always' well controlled56
QuestionAnswerScore
Use of Medical ImagingOutpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy. (If a number is high, it may mean the facility is doing too many unnecessary MRIs for low back pain.)44.4
Use of Medical ImagingOutpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram. (A number that is much lower than 8% may mean there's not enough follow-up. A number much higher than 14% may mean there's too much unnecessary follow-up.)9.0
Use of Medical ImagingOutpatient CT scans of the abdomen that were "combination" (double) scans. (The range for this measure is 0 to 1. A number very close to 1 may mean that too many patients are being given a double scan when a single scan is all they need.)0.012
Use of Medical ImagingOutpatient CT scans of the chest that were "combination" (double) scans. (The range for this measure is 0 to 1. A number very close to 1 may mean that too many patients are being given a double scan when a single scan is all they need.)0.000
QuestionAnswerPercent      
How often did nurses communicate well with patients?Nurses 'always' communicated well
Would patients recommend the hospital to friends and family?'YES', patients would definitely recommend the hospital
How often did nurses communicate well with patients?Nurses 'usually' communicated well
Were patients given information about what to do during their recovery at home?Yes, staff 'did' give patients this information
Were patients given information about what to do during their recovery at home?No, staff 'did not' give patients this information
How often did nurses communicate well with patients?Nurses 'sometimes' or 'never' communicated well
How often was patients pain well controlled?Pain was 'sometimes' or 'never' well controlled
How often were the patients rooms and bathrooms kept clean?Room was 'always' clean
How often was the area around patients rooms kept quiet at night?'Sometimes' or 'never' quiet at night
How often did staff explain about medicines before giving them to patients?Staff 'always' explained
How often did doctors communicate well with patients?Doctors 'sometimes' or 'never' communicated well
How often did doctors communicate well with patients?Doctors 'usually' communicated well
How often was the area around patients rooms kept quiet at night?'Always' quiet at night
How do patients rate the hospital overall?Patients who gave a rating of '6' or lower (low)
How often were the patients rooms and bathrooms kept clean?Room was 'usually' clean
How do patients rate the hospital overall?Patients who gave a rating of '9' or '10' (high)
Would patients recommend the hospital to friends and family?'NO', patients would not recommend the hospital (they probably would not or definitely would not recommend it)
How often did staff explain about medicines before giving them to patients?Staff 'sometimes' or 'never' explained
How often was the area around patients rooms kept quiet at night?'Usually' quiet at night
Would patients recommend the hospital to friends and family?'YES', patients would probably recommend the hospital
How often did patients receive help quickly from hospital staff?Patients 'sometimes' or 'never' received help as soon as they wanted
How often did doctors communicate well with patients?Doctors 'always' communicated well
How often were the patients rooms and bathrooms kept clean?Room was 'sometimes' or 'never' clean
How do patients rate the hospital overall?Patients who gave a rating of '7' or '8' (medium)
How often did patients receive help quickly from hospital staff?Patients 'always' received help as soon as they wanted
How often did patients receive help quickly from hospital staff?Patients 'usually' received help as soon as they wanted
How often did staff explain about medicines before giving them to patients?Staff 'usually' explained
How often was patients pain well controlled?Pain was 'usually' well controlled
How often was patients pain well controlled?Pain was 'always' well controlled


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MENA REGIONAL HEALTH SYSTEM performance rates tell you the proportion of cases where a MENA REGIONAL HEALTH SYSTEM provided the recommended process of care. Only patients meeting the inclusion criteria for a measure are included in the calculation of the rate for a measure. A rate of 88% means that the hospital provided the recommended process of care 88% of the time. For example, the rates for aspirin at discharge for individuals who have had an acute myocardial infarction -- a heart attack -- tell you the percentage of patients who received an aspirin when they are discharged from the MENA REGIONAL HEALTH SYSTEM. The ultimate goal is the right care for the right patient at the right time. Hospitals with effective quality improvement programs are continually working toward this goal.

The information about MENA REGIONAL HEALTH SYSTEM posted on this website comes from the quality data submitted by hospitals to the HHS/MediCare QIO Clinical Data Warehouse for all inpatient discharges. These data alone is insufficient for purposes of reliably predicting MENA REGIONAL HEALTH SYSTEM, ARKANSAS performance. Information on this website should not be construed as an assesment of quality, endorsement or advertisement for MENA REGIONAL HEALTH SYSTEM, ARKANSAS. Information have been updated Nov 26th, 2010. Please refer to the source for additional terms and instructions: Read More

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